FAQ
Q: Does the listed price include setup, tax, and delivery?
A: Yes—and a little no! Setup is always included, no question! Delivery fees depend on your location, but the first 20 miles are FREE. Check with our team to see if delivery fees apply. As a licensed Nevada business, taxes are required and will be calculated at check out. Your final checkout total will show rental cost, setup, delivery, and taxes all together.
Q: How long is the rental period?
A: All rentals are for up to 12 hours. Setup and breakdown time do not count toward your rental window.
Q: What if I need the rental longer than 12 hours?
A: Easy! We offer great overnight and second-day rental options. Reach out to our team for details and pricing.
Q: What if I only need it for less than 12 hours?
A: No problem at all! Just schedule your preferred drop-off and pickup times in advance. Please note: we only book each unit once per day, so the price remains the same whether you use it for 1 hour or the full 8 hours.
Q: What is the latest pickup time?
A: Unless otherwise arranged, our final pickup time is 10:00 PM. Deliveries typically occur between 7:00 AM–12:00 PM, with pickups between 6:30 PM–10:00 PM. Contact us ahead of time for special requests, overnight rentals, or second-day options.
Q: Is there a minimum order for delivery?
A: Yes. A minimum rental total of $100 (before tax) is required to qualify for free delivery (within 20 miles) or discounted delivery rates.
Q: Are the inflatables cleaned?
A: Absolutely! Every unit is thoroughly cleaned and sanitized before delivery—and we clean it again on-site to ensure it’s fresh and ready for your event.
Q: How much space do I need?
A: Each unit’s dimensions are listed on our website. Please allow at least 3 extra feet on all sides for safe entry, exit, and blower placement. If measurements are incorrect and our driver arrives, full payment is still required even if setup cannot be completed.
Q: Are there special requirements for large inflatables?
A: Yes. Our largest units require a minimum gate and pathway clearance of 42 inches (RV gates preferred). Measure carefully without gate latches. Unfortunately, refunds are not provided if access is too small upon arrival.
Q: Do you supply water and electricity?
A: We provide the inflatable, blower, tarp, hose, extension cord, and securing equipment. You’ll need to supply access to water (for wet units) and power within 50 feet of the setup area.
Q: Do you set up at parks?
A: Sometimes. You must get park approval for inflatables and 24-inch stakes. Power must be available within 50 feet, or you may rent a generator from us. A $100 park setup fee applies, and the renter must remain with the unit at all times. Contact us before booking to confirm availability.
Q: Do you set up at apartments or duplexes?
A: No. Due to insurance restrictions, we cannot set up at apartments or duplex properties.
Q: Can inflatables be set up in the street?
A: No. We do not install inflatables on public roadways.
Q: Is a deposit required?
A: Yes. A non-refundable deposit of 75$ is required to secure your date and items. Without a deposit, your request is considered an inquiry only. Deposits must be paid within 24 hours or the booking will move to the next customer.
Q: What is your cancellation policy?
A: Cancellations made at least 2 weeks prior to the event receive a full refund minus the non-refundable deposit. That deposit may be applied to a future rental within 60 days (excluding holidays). Cancellations within 2 weeks forfeit the deposit. Cancellations within 48 hours of the event are charged the full rental amount. Cancellations due to inclement weather will receive a credit toward a future rental.
Q: Can slides be used near a pool?
A: No. For safety and insurance reasons, slides cannot be set up in or directly next to pools. Slides must be at least 6 feet away. We recommend slides with built-in landing pools instead.
Q: What happens if measurements are wrong or the party is delayed?
A: Once our driver arrives, full payment is due regardless of delays, incorrect measurements, or absent renters. Drivers may attempt to contact you or offer a replacement unit if available, but they cannot wait longer than 15 minutes.
Q: What surfaces can you set up on?
A: Synthetic Grass is ideal and safest, but we can also set up on grass, concrete, gravel/rock, and dirt. Water units on dirt require a $25 cleaning fee, even with tarps. We do not set up on roadways.
Q: Are confetti, glitter, water balloons, or silly string allowed?
A: No. These items stain inflatables. If found, a $250 cleaning fee will be charged to cover professional cleaning costs.
Q: Can I keep the rental overnight?
A: Possibly. Overnight rentals must be approved in advance. Units cannot be left overnight unless in a secured area. An additional overnight fee may apply.
Q: Will someone show me how to use the inflatable?
A: Yes! Our trained drivers will walk you through proper operation, safety rules, and entry/exit procedures to ensure a safe and fun experience for everyone.